info@stuhmr.com or 0861 432 8464

The ultimate water heating solution

HomeAboutProductsWarrantydownloadscontact

Heat Pump Warranty

 

THIS WARRANTY IS EXTENDED TO PRODUCT USED FOR THE PURPOSES OF HEATPUMP APPLICATIONS ONLY. FURTHERMORE, THIS WARRANTY IS ISSUED ONLY IN THE CASE WHERE A STUHMR UNIT HAS BEEN INSTALLED, BY AN APPROVED INSTALLER.

 

CONDITIONS AND LIMITATIONS

  • This agreement sets the entire agreement between Stuhmr and the installation company. This arrangement cannot be changed without the written approval of Stuhmr. Any representations and promises made by other parties that are not part of this Agreement, unless reduced in writing and agreed to by Stuhmr.
  • This Agreement is automatically cancelled in the event of monetary obligations not being met by the Installing Company or if the Installing Company discontinues trading for any reason.
  • Stuhmr reserves the right to select the service to perform any repairs called for under this Agreement.
  • Stuhmr will not be responsible for: any loss or damage resulting from delay in rendering repairs and in no event accepts liability for incidental or consequential damages.
  • Safe, reliable, quiet and unobtrusive
  • All equipment must be installed by an installer who has been approved by the Stuhmr.

 

WHAT IS COVERED

  • This warranty is extended by Stuhmr to the original purchaser only. This applies to heat pump products that have been installed in Botswana, Malawi, South Africa, Zimbabwe, Mauritius, Seychelles, Swaziland, Lesotho, Angola, Mozambique or Zambia. If any part of the unit should fail because of a manufacturing defect within twelve months from the date of original purchase, Stuhmr will supply without charge the required replacement part. Labour is covered as per the terms of our warranty labour charges.

 

COMPRESSOR , HEAT EXCHANGER AND FAN MOTOR REPLACEMENT - 2 Years Warranty

  • In the event of compressor and or heat exchanger failure a replacement part will be sent to the office of the Installing Company. A charge will be raised for this part along with it's delivery charges. The responsibility will be for the Installing Company to return the faulty part to Stuhmr, 69 Jean Avenue, Centurion, Gauteng, South Africa Tel: +27 (0)12 667 5890. This part will be examined to determine the cause of it's failure. If established that the part failed as a result of a faulty installation procedures - then the invoice raised becomes due and payable. A credit will be passed if it is established that the compressor failed because of a manufacturing defect or mechanical failure. All test are completed by an independent party.

 

WHAT IS NOT COVERED

  • Travel costs outside a 50km radius diagnosis calls, refrigerant and related items to a certain customers requirement / regulation.
  • Drain lines, plumbing lines, and any equipment which was not installed during installation.
  • Malfunctions in equipment resulting from lightning, fire, water, theft or improper voltage.
  • Equipment that has been changed by the Installing Company to a certain customers requirement / regulation.
  • Replacement of fuses or resetting of circuit breakers.
  • Failure due to corrosion or breakage of equipment.
  • Repairs as a result of routine maintenance not being performed regularly.
  • Improper installation or incorrectly sized systems.

 

EQUIPMENT OWNERS RESPONSIBILITY

  • It is the equipment owners responsibility that routine maintenance is done on the heat pump.
  • At least 1 major service per annum unless otherwise stipulated.
  • Corrosive environments necessitates that the unit gets serviced 2 x major services per annum.

 

WARRANTOR: STUHMR

 

All Heat Pump installations must comply with the current specifications and according to Heat Pump regulation SANS 1352-2012 Edition 1. All plumbing installations must comply with the current specifications SABS 151-2012 Edition 7 and also local by-laws.

 

Download, Print and Complete your Stuhmr Heat Pump warranty Form